Refund Policy

We’re sorry to hear you have faced issues, and shall work on ensuring it doesn’t happen again. However, refunds are only possible for the special cases stated below:

1. Refund for subscription to Milk & More is only permitted in exceptional cases after deducting the amount for the product supplied, empty bottles not returned and the doorstep bag if not paid for separately. If the subscriber does not need the product subscribed for then he/ she is allowed to purchase other Milk & More dairy products for the amount.
2. There are certain areas that Milk & More does not deliver as yet. Please confirm with Customer Care at 01888 080801/01888 080804 before making a payment. If payment has already been made for an uncovered address, a refund can be requested.
3. If a product listed on the website or offered by Customer Care is unavailable due to shortage, your refund request will be actioned.
4. Please confirm the exact payment with Customer Care before cheque or online payment. Excess payment can be adjusted against extra products or refunded on request.
5. If you receive a product with defective packaging, email a picture immediately to milknmore25@gmail.com. Milk & More will confirm replacement or process your refund request.
6. Refunds for online transactions cannot be processed through an alternative channel. Payment Gateway transactions will be refunded through the same channel.